Returns & Refunds

DELIVERY GUIDELINES

 

After an order has been placed, All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2–4 days.

Please be advised that we cannot make any guarantees on our ability to edit or cancel orders once an order has been placed on our site.

However, there is sometimes a short window of time whereby we may be able to edit or cancel an order after the order has been placed. If you change your mind after ordering, you can email our support team on support@lazerhub.com and they will be happy to advise whether a cancellation is still possible.

You will receive an email from LazerHub when your order has been confirmed and once your order has been shipped out you will receive an automated message notifying you of your tracking code.

 Lazerhub cannot be held responsible for conditions beyond our control such as severe weather, service interruptions or delays, etc. 

LazerHub will not refund any items that have been despatched and are currently in transit. 

 LazerHub will not be responsible for packages refused at delivery, returned to sender or sent to an invalid address that has been provided by the customer. 

Refusing delivery or returning a package as ‘Return to sender’ are not appropriate methods of return shipment. 

 

RETURNS & REFUNDS:

 If your purchase does not match the description or if the item is defective or If you received the wrong item, please contact us within 30 days of delivery,  we will make sure that all of your issues are resolved. We will arrange to deliver the correct items or return all your payment. No refund will be provided if you contact us after the 30 days of receiving the item.

For defective or faulty products, please take photos or videos and email us at support@lazerhub.com - we will replace or refund your purchase after confirmation.

PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please do not send your purchase back to the manufacturer.

In order to receive your refund please follow the steps below:

  • Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
  • Request your Return Authorization Number and by emailing support@lazerhub.com with detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA# and the address where you can mail the product you would like to return.
  • To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages. (You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please make sure you send the item back as a gift as we don't cover custom fees for returns)
  • Upon the receipt of your package your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

 

There are certain situations where only partial refunds are granted (if applicable):

 Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

Late or missing refunds (if applicable)

-If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.

-Next contact your bank. There is often some processing time before a refund is posted.

-If you’ve done all of this and you still have not received your refund yet, please contact us at: support@lazerhub.com

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@lazerhub.com.